Question 1

What documents can I submit?

Accepted Answer

Leaflets
 • T4 slips and Relevé 1 slips (employment income)
 • Employment insurance benefits (T4A or T4E)
 • COVID-19 Financial Support Payments or Reimbursements (T4A)
 • Interest, dividends, mutual funds (T3/RL-16, T5/RL-3, T5008/RL-18)
 • T2202, R8 - Tuition and Registration Fees Certificate
 • Old Age Security and CPP/QPP benefits (T4A(OAS), T4A(P)/RL-2)
 • Other pensions and annuities (T4A/RL-2)
 • Social assistance benefits (T5007/RL-5)
 • Workers' Compensation (T5007/RL-5)
 • All other slips and statements

Receipts
 • RRSP contribution receipts
 • Spousal/Common-Law Partner or Child Support
 • Union or professional contributions
 • Tool expenses (tradesperson and apprentice mechanic)
 • Home office expenses (in case of teleworking due to COVID- detailed method)
 • Teachers' school supplies
 • Unreimbursed medical expenses
 • Charitable Donations
 • Political contributions
 • Childcare expenses
 • Digital Newsletter Subscription Fees
 • Private insurance (Globe PVT type)

This list is not exhaustive, but generally speaking, all the documents to be provided to us are those relating to your income, medical expenses, childcare expenses, investment income, RRSP contributions, repayment of a HBP or LLP, pension income, Relevé 31 issued by your landlord, student expenses and more, depending on your situation.

It is also strongly recommended that you provide us with your federal and provincial tax assessment notices from the previous year, as these notices sometimes contain credits that can be transferred from year to year, allowing you to save on your taxes payable.

Question 2

I can't access the online repository

Accepted Answer

If you are unable to access the online repository, there are several possible reasons:

• You are not a member of mkgestion.ca (mkgestion.ca)-> Register and wait for the confirmation email. It may take up to 48 hours between your registration and its validation. If you do not receive validation after 48 hours, it may be that the maximum number of places available for the current season has been reached.

• You are a member but have not reserved and prepaid for the production of your declaration -> Depending on the places available, you can reserve and prepay for your declaration via the following link (please note that a period of approximately 48 hours is necessary once your reservation has been validated for you to be able to access the online filing):

• For any other difficulties, you can contact us by email: info@mkgestion.ca(info@mkgestion.ca)

Question 3

How to create my Canada Revenue Agency & Revenu Québec accounts

Accepted Answer

To create your personal spaces with the CRA and Revenu Québec, go to the following links:

• My Account (https://cms-sgj.cra-arc.gc.ca/gol-ged/awsc/cms/login?TYPE=33554432&REALMOID=06-26a97681-2e5a-105d-9505-84cb2b4afb5e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-KGdpSSIh9R1OiB06lr0wvtG9MYp9QtoKECuPwBuwH9dsjXn0v%2fTD6kFop%2bs3oB%2b1UNG8rMrgNiKr9HxUHocFtFJe38qtAOyfPYKdA8KIZ5RdNZkX7vfLHjaCxlANKLba&TARGET=-SM-HTTP%3a%2f%2fcms--sgj%2ecra--arc%2egc%2eca%2fgol--ged%2fawsc%2fcms%2fmacauth%3fTYPE%3d33554432%26REALMOID%3d06--00ba5d0a--2e5a--105d--9505--84cb2b4afb5e%26GUID%3d%26SMAUTHREASON%3d0%26METHOD%3dGET%26SMAGENTNAME%3d--SM--KGdpSSIh9R1OiB06lr0wvtG9MYp9QtoKECuPwBuwH9dsjXn0v-%2fTD6kFop-%2bs3oB-%2b1UNG8rMrgNiKr9HxUHocFtFJe38qtAOyfPYKdA8KIZ5RdNZkX7vfLHjaCxlANKLba%26TARGET%3d--SM--HTTP-%3a-%2f-%2fcms----sgj-%2ecra----arc-%2egc-%2eca-%2fgol----ged-%2fawsc-%2fcms-%2fpostlogin-%3fSAMLRequest-%3dfZFfS8MwFMXf9ylKfG6SJum0YR0MhjBQEJU9---%2BCJZlnaVNpm5qfXjmxZ17mHm7R5---%2B5---%2BT---%2BWVjI5aoPB---%2Fto3nsDIfnsWgsyyiXqvZVOQRNL1RmQQcun1f2dZJjKo3fBadeiXwP736AAjA---%2BNsyeHKNEhhKMkZBgGPHDsfE0YpRmhgkTIWH11ovkFmhJajPQemvoHv4AW36lZFsFb57WZRi9RpVowKNnAQ2yz---%2BTAnZV2iV5oLrjWvaM7ULtdUz2k1v7nO9kUleG44rfYcJVvjIY5XojjtGAW92VgIyoYoUcZTylLGnhmVmZCiwKLgLyhZx503VoXJOTYNsWvdQQr1G9ZepcprXGus1agOQI79rm00AdW1DMCh5SyJbxH3L6c---%2F---%2FbJ1dWOxmjLUecaC---%2FOFmY3V---%2B---%2FeUX-%26RelayState-%3dc192288d3343daa15dc723d15acdcf043ed8cccd-%26SigAlg-%3dhttp---%3A---%2F---%2Fwww-%2ew3-%2eorg---%2F2001---%2F04---%2Fxmldsig----more---%23rsa----sha256-%26Signature-%3dmuOolhSObscyqlls8gUxq9TweXgJ6KM---%2B5z7Oq7LoS7---%2BCt3EZAD6wNJCQ---%2FHVrjVLa2jt2zqKxQeNEA46vp8i7FfGvxLOn1SD2LoTEEr2bfK3bTM4qCCC7P4Nu3D65w4ySo9LzoT81DcLkYkHqHV1gtWiEwKDtiKlqiYG---%2FoWfFH8NT6lqvUM8i2hmWphnymZ8---%2BMr03T3fLZVjekck---%2BMMCKVOTMq9RKFlKMaUbqAn6RC13p9aBiay2cehbSUGtgTDU8qNSkkLUFKqjfvbWq4---%2FpD7AAGU2GV6SZrBtHFagmG8Io5e1GvlkwUQ---%2BuAAOvjtCoe0dCGJOC---%2FNW3qyyDZev9DyA---%3D---%3D-%26SMPORTALURL-%3d3s3oC2jIJ0qEQ12Yiq9kAEjDKEUuKufwTJYavzvDtmH65tOSqAjOcKBbNnWrHFISoEmNt55oyAIlNgDZ---%2FeXB9Z---%2Fegu2zyozy)- Canada Revenue Agency

If you are a new user, choose the Register option and then follow the steps on the screen.
If you are unable to log in or create your space, you will need to contact the CRA at the following number: 1-800-959-7383

• My File (https://www.revenuquebec.ca/fr/citoyens/)- Revenu Québec

Please note that for new arrivals, the creation of a personal space will be possible after receiving the first notice of assessment.

If you are unable to log in or create your space, you will need to contact Revenu Québec at the following numbers:

Quebec 418 659-6299(tel:4186596299)
Montreal 514 864-6299(tel:5148646299)
Elsewhere in Canada or the United States 1 800 267-6299 (tel:18002676299)(toll-free)
Internationally 1-800-267-6299 (tel:18002676299)(fees may apply)

Unfortunately, we cannot help you create your personal spaces on government platforms.

Question 4

How do I contact the Canada Revenue Agency?

Accepted Answer

If you need to contact the Canada Revenue Agency, you can call 1-800-959-8281 with any questions about your tax return.

Question 5

How can I contact Revenu Québec?

Accepted Answer

If you need to contact the Canada Revenue Agency, you can call the following numbers for any questions regarding your tax return:

• Quebec region: 418 659-6299(tel:4186596299)
 • Montreal region: 514 864-6299(tel:5148646299)
 • Elsewhere in Quebec: 1 800 267-6299(tel:18002676299)

Question 6

What happens if you fail to send us a document?

Accepted Answer

If your return hasn't been submitted, we can add it without any problem. If it has already been submitted to the government, we may be able to adjust it for a small additional fee.

Note, however, that sometimes the government makes the correction itself, without a correction being necessary.

Please also note that we always rely on the documents you provide to us.

Question 7

Did you have income outside of Canada?

Accepted Answer

Unfortunately, we do not currently process returns with foreign income.

Question 8

When will I receive my tax refund?

Accepted Answer

The time it takes to receive your tax refund can vary significantly depending on the method you used to file your tax returns with the government.

For example, if you file your return with the Canada Revenue Agency (CRA) using NetFile, you can expect to receive your refund (in most cases, by direct deposit) typically within 8 business days .

Processing returns submitted to Revenu Québec via ImpôtNet takes approximately 2 weeks . However, if you submit your returns by mail, you could wait 4 to 6 weeks before receiving your refund.

Note : If you are not signed up for direct deposit with the CRA, you should allow an additional 10 business days before receiving your check in the mail.

Can I check the status of my refund?

Of course! You can check the status of your refund from both agencies using either of the following methods: ARC
 • Go to the CRA's My Account service (registration required) and click on the Income Tax Returns tab.
 • Use the MonArc mobile app.

Revenue Quebec
 • Access the Revenu Québec My Account service (registration required) and select Income Tax Return from the Income Tax drop-down menu.

Note : While the deadlines described above are generally accurate, if your returns are selected for review by the CRA or Revenu Québec, this could impact the time it takes to get your refund.

Question 9

What does the express processing option include?

Accepted Answer

By choosing the express processing option ($29.99 + taxes), you get the following benefits:

• Immediate access to online filing: Start submitting your documents without delay.

• Priority processing: Your file will be processed within 2 working days maximum.

• Speed and efficiency: Ideal for meeting reporting deadlines.

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